Regarding signing up/signing in

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Most Common Inquiries and Solutions

I haven’t received the confirmation email after signing up.

  • The confirmation email may have been sent to your spam/junk folder. Please check your spam/junk folder.
  • In the case of Yahoo!, Hotmail, Live, and AOL email addresses, there have been reports of our confirmation email being automatically discarded by the mail servers. Please use another email service such as Gmail. We apologize for the inconvenience.

I’m having trouble signing in.

  • Please ensure you are using the right email and/or password. You can reset your password if you have forgotten it.
  • If you have multiple accounts, please ensure you are using the right email/password combination.
  • If you have multiple accounts, please ensure you are using the right email/password combination.

If your issue is still not resolved, please contact us using the form below.

  • Please provide as many details as possible.
  • We may take some time to respond to the inquiry depending on the circumstances. We therefore request that all submissions are thorough and complete.
  • Generally, we aim to respond to inquiries within 5 business days* of their submission.
  • We cannot respond to opinions and requests, however we appreciate the input and will take it into consideration in the future

* excludes Saturdays, Sundays, and Japanese bank holidays

    * We have received reports of Yahoo!, Hotmail, Live, and AOL email accounts not receiving our verification emails or replies.
       Please use Gmail or any non-Yahoo!, Hotmail, Live, and AOL email address.

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