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Please make sure to check our FAQ before contacting us with an inquiry.

If your issue is still not resolved, please contact us using the form below.

  • Please provide as many details as possible.
  • We may take some time to respond to the inquiry depending on the circumstances. We therefore request that all submissions are thorough and complete.
  • Generally, we aim to respond to inquiries within 5 business days* of their submission.
  • We cannot respond to opinions and requests, however we appreciate the input and will take it into consideration in the future

* excludes Saturdays, Sundays, and Japanese bank holidays

    * We have received reports of Yahoo! and Hotmail email addresses not receiving our verification emails or replies.
       If possible, please use an email address that is not Yahoo! nor Hotmail.

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